Refund policy

As we want you to be completely satisfied with your purchase. If you wish to return your item, you must indicate your intent to return within 14 days of receiving the product.After notifying us, you will have a further 14 days to send the item back to the return address provided below:

Return Address:
MR SIMS LIMITED
22 Cossington Street
Leicester, Leicestershire
LE4 6JD
United Kingdom

Important Notes:

• The item must be unused and in its original packaging with the seal intact to be eligible for a return.
• If the seal on the packaging is broken, the item cannot be returned unless it is not in working condition.

Refund Process:

• Once we receive the returned product, we will process the return and issue your refund within 3-5 business days.
• For any further assistance, please contact our customer service team.